The Social Security System (SSS) has assured its members and pensioners of its commitment to continuous improvement in service delivery.
SSS made the statement after it was reported that the agency was one of the "most complained-about government agencies," based on January to August 2025 data presented by the Anti Red Tape Authority (ARTA) to the Senate during budget deliberations.
In its statement, SSS President and CEO Robert Joseph Montes De Claro said the agency has coordinated with the ARTA to "validate" the reported data involving 244 complaints.
"From our own monitoring of ARTA referrals, all complaints received during the period covered were addressed and resolved within ARTA standards as our resolution rate is at 99.3 percent. For the period covered by ARTA presentation to the Senate, SSS tracked a total of about 474,000 emails working diligently until they are all resolved within ARTA standards,” De Claro added.
The official cited the work of its Committee on Anti Red Tape (CART), created in 2021, which handles all complaints and feedback regarding SSS' services.
“We value transparency and accountability in all our operations. While we recognize the importance of these reports, we want to assure our members that every concern raised through our channels is being acted upon until resolved. Our partnership with ARTA reflects our commitment to improving processes and delivering efficient services,” De Claro said.
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