Marketing and PR Specialist Anna Maria Lee said the airline is shifting the handling of booking and ticketing inquiries to their Global Contact Centers for safe and contactless transactions.
EARLIER this week, Cathay Pacific (CX) announced the closure of its Manila and Cebu ticketing offices.
However, the news was misinterpreted in social media as the closure of operations, prompting the airline to clarify that it is not halting operations in the country.
Marketing and PR Specialist Anna Maria Lee said the airline is shifting the handling of booking and ticketing inquiries to their Global Contact Centers for safe and contactless transactions.
“Our contact centers are open 24/7 and offer a much safer and flexible option for customers, especially at this time. We continue to fly from Manila to Hong Kong and will resume our Cebu service this September,” Lee said.
Clients may also book their flights, check on the latest promotions, and get updated travel advisories through their website, www.cathaypacific.com.
According to the Mactan-Cebu International Airport, CX will fly four times weekly from Hong Kong to Cebu every Tuesday, Friday, Saturday, and Sunday.
The airline also advised clients that all flights are “still subject to government approval and cancellation due to the current situation with the pandemic.”
Patrick Healy, chairman of Cathay Pacific, hopes to operate around 30 percent of their pre-pandemic capacity by the fourth quarter of 2021.
“As governments around the world have said, this will only be possible when sufficiently high vaccination rates are achieved,” he said.
Cathay Pacific has been serving the Philippines for 75 years.
On its maiden voyage, Cathay flew from Sydney to Hong Kong via Manila.
The airline’s Global Contact Centers are available 24/7 and may be reached through the following channels: Toll-free numbers—PLDT/Smart 1-800-1110-2720 and Globe 1-800-8909-4024.
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