From the soft launching of the Customer Feedback QR Code System last month, the Port of NAIA received a 3.82 overall rating from stakeholders' feedback being satisfied with the bureau's performance, based on a 4-Point Likert Scale as of June 2021.
THE Bureau of Customs (BoC) at the Ninoy Aquino International Airport (NAIA) recently launched its newest addition to the port's digital services, which transformed the manual satisfaction rating system to online.
According to Port of NAIA District Collector Carmelita Talusan, stakeholders can make real-time feedback through the Customer Feedback QR Code System which is connected to the dashboard of the port.
From its soft launching last month, the Port of NAIA received a 3.82 overall rating from stakeholders' feedback being satisfied with the bureau's performance, based on a 4-Point Likert Scale as of June 2021.
"The Customer Feedback QR Code System shall be posted in conspicuous areas in the different offices and warehouses of Port of NAIA and in all its media platforms to better reach its stakeholders. This can be accessed and filled-out using mobile phone conveniently at any place and time," Talusan said in a statement.
At present, the port's performance is bolstered by its port-initiated Information and Communications Technology (ICT) Systems and Digital Services, in addition to the BoC systems and processes being implemented.
"These port-initiated systems contribute to the Trade Facilitation, Border Control, Personnel Management, and Customer Service in the collection district," the district collector added.
Talusan further said that this "initiative is in line with the directives of Customs Commissioner Rey Leonardo B. Guerrero to provide better government service through modernization, transparency, and digitization."
"The satisfaction rating to be yielded by the Customer Feedback QR Code System will be essential to monitor the port's performance and measure the efficiency of its systems and personnel," Talusan said.
During the launching event, several stakeholders-attendees expressed their appreciation to the Port of NAIA such as Royal Air Freight, Luxasia, Antrak Philippines, among others.
They also thanked the port for the initiative to create the digital form in order to measure its performance, based on the rating that the port will receive as filled-out by its stakeholders. (BL)
Tags: #BureauofCustoms, #NinoyAquinoInternationalAirport, #CustomerFeedbackQRCodeSystem