Protests against traffic violation charges--- but only limited to physical apprehensions-- can now be filed online as the MMDA had launched its complaint portal with forms to be available from Google forms.
Motorists can now contest their traffic citation virtually as the Metropolitan Manila Development Authority (MMDA) launched its online filing platform for those who have been apprehended for traffic-related violations.
Those who have been given a traffic citation ticket shall fill out an online complaint via Google form and upload necessary documents such as Unified Ordinance Violation Receipt (UOVR), driver’s license, and the vehicle’s Official Receipt/Certificate of Registration (OR/CR).
Within three working days, the MMDA-Traffic Adjudication Division (TAD), which is in charge of hearing complaints filed by contesting motorists apprehended for violating traffic laws, rules, and/or regulations and issued OVR by traffic enforcers, will contact the client for pre-processing of the contest. The pre-processing is the preliminary phase where TAD assesses the basis and/or merit of the complaint, as well as propriety of attachments.
After the pre-processing, should the client decide to pursue the complaint, it will be scheduled for hearing after confirmation of the availability of the concerned parties (complainant, enforcer, and hearing officer).
Hearing will be conducted face-to-face to validate the submitted documents. The release of the resolution can be made either physically or via email, also upon the request of the complainant.
In case of unfavorable resolution, the complainant can physically file a motion for reconsideration (MR) addressed to the head of TAD and can likewise physically file an appeal addressed to the MMDA Chairman should there be an unfavorable resolution of the MR.
Protests can be filed from 8am-5pm on Mondays to Fridays. Those that have been filed beyond 5pm will be entertained on the next working day.
Through the online filing, there will be a decrease in exposure of both the complainant and the MMDA personnel in accordance with the prevailing health protocols. It will also lessen the instance of filing a contest with incomplete documents since there are required fields in the form.
The agency warned that uploading inappropriate documents/attachments shall disqualify the client from further using the electronic platform. Should they wish to pursue their case, they have to proceed to the TAD office at the agency’s headquarters in Makati.
Meanwhile, MMDA Acting Chairman Engr. Carlo Dimayuga III said that the online filing of contests is limited, in the meantime, to physical traffic apprehensions. Apprehensions via MMDA NCAP will not be covered and entertained in the online platform pending the final decision of the Supreme Court on the NCAP issue.
"The agency is continuously finding ways to improve its services through technology for the convenience of the public," said Dimayuga.
Tags: #virtualfilingofprotests, #trafficviolations, #MMDA, #motorists, #physical apprehensions