Lalamove Philippines said it has immediately taken action to reports of their drivers' accounts being sold or shared.
The company reported that it is reinforcing security protocols while working closely with the Department of Information and Communications Technology (DICT) to assure customers of safe and reliable deliveries.
As part of its anti-fraud measures, Lalamove has introduced facial recognition verification feature within its Driver App to ensure that only authorized drivers can access the platform.
All partner drivers must verify their identity through a facial scan before accepting bookings, ensuring that only legitimate drivers handle deliveries.
The feature reinforces driver accountability and works in tandem with other monitoring systems, including manual reviews and activity trend analysis.
Drivers with mismatched information are subject to routine monitoring and are added to a watchlist, which triggers further investigation to prevent potential misuse.
Offenders identified through these measures will be permanently banned from the platform under Lalamove's one-hit policy.
Lalamove Philippines Managing Director Djon Nacario said that through its facial recognition feature, the company can ensure that only authorized and verified partner drivers have access to the platform.
Nacario further explained that the functionality adheres to the provisions set forth in the Data Privacy Act of 2012, ensuring that their partner drivers' sensitive personal information is managed securely, thus providing customers with a sense of assurance.
Lalamove also encourage customers to double check partner driver details including name, photo, plate number, and vehicle information before releasing items.
It added that if anything seems off, customers should report the issue immediately via Lalamove's in-app Live Chat and reassign the order to another partner driver using the app's "Find a New Driver" option.
"We deeply appreciate the trust and patience of our customers, especially the small businesses that rely on us daily," Nacario said.
"Our commitment remains strong and true - to providing a safe, reliable, and secure service to support livelihoods and keep deliveries running smoothly for the communities we serve."
Photo courtesy: Lalamove Ph website
#WeTakeAStand #OpinYon #OpinYonNews #DICT #AntiFraud #LalaMovePh