The management of Cebu Pacific (CEB) said it is "exerting efforts" regarding the delayed bags caused by ongoing technical issues with the baggage handling system at the Ninoy Aquino International Airport (NAIA) Terminal 3.
"We are working closely with the New NAIA Infrastructure Corp (NNIC) which is also exerting every effort to resolve the technical challenges as quickly as possible and restore normal operations," Cebu Pacific said in a statement.
CEB said they have established a dedicated team to manage the situation.
Passengers were given the choice of having their bags delivered to their destination or picking them up at the airport for domestic flights.
For international flights, a similar option was available along with delivery services for passengers with onward destinations.
"Our teams are doing everything in their power to expedite baggage deliveries and ensure all affected passengers are assisted promptly," CEB said.
"We understand the inconvenience this has caused and appreciate our passengers' patience and understanding," CEB added.
The airline made the statement after travelers took to social media to discuss their luggage incidents, including Pauline Karen Macaisa-Concepcion.
She said upon her arrival in Cebu on the morning of October 21, aboard flight CEB 5J561, she and her colleagues discovered that their luggage was still in NAIA Terminal 3.
They file the necessary paperwork to have their luggage retrieved, but did not received the promised updates.
She said her luggage is still nowhere to be found, and she doesn't have anything to wear.
According to CEB staff, the technical issues have been occurring for four days, affecting hundreds of passengers.
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