Asian airline conglomerate AirAsia has been awarded the title of the World's Best Low-Cost Airline for the 15th year in a row at the Skytrax World Airline Awards 2024.
The award was received by Capital A CEO Tony Fernandes in London on Monday, June 24.
"Skytrax champions global standards for airline quality and excellence, and we are thrilled to have risen to this benchmark for the 15th consecutive year. No other companies come to my mind in having achieved such a winning streak, and we are very proud of it. Our guests mean the world to us, and we are reinvigorated by the confidence they have shown by voting for us again. We look forward to continuing to serve many millions more this year alone, with high quality at the best cost," Fernandes said.
AirAsia began in 2001 when Fernandes and Kamarudin Meranun bought an ailing airline with two aircraft and 200 staff and turned it into the fourth largest in Asia, with more than 200 aircraft and 21,000 staff across Malaysia, Thailand, Indonesia, the Philippines, Cambodia and more.
Driven by the purpose of redefining air travel in the ASEAN region by providing affordability, inclusivity and accessibility, AirAsia is among the foremost in the region championing connectivity and the revitalization of tourism across the region.
Recently, AirAsia Group has also launched its fifth airline AirAsia Cambodia, an incredible feat that serves as a testament to its growth and resilience," the low-cost carrier said.
It stated that its commitment to enhancing the passenger experience is supported by its world-class safety standards and ongoing improvements, thanks to the robust ecosystem that has been built to support the airline business, including engineering services, inflight catering, cargo and logistics, ground operations, and others.
Leveraging its extensive experience in operating multiple hubs in Asia for over two decades, AirAsia is constantly enhancing customer satisfaction by improving booking processes and overall journey experience, alongside introducing new supplementary services.
With plans to reactivate its fleet and introduce new aircraft soon, AirAsia aims to increase its presence in Africa and Europe by adding more destinations to its network.
"AirAsia is made up of thousands of dreamers, all working towards the single vision of ensuring that everybody can fly. Since our inception, AirAsia has strived to be ahead of the curve, taking the challenging path to redefine and democratize access to air travel, and it is inspiring to witness the growth of this industry over the years. Thanks to Skytrax, this fantastic accolade is a tribute to what makes us the world's best - our 21,000 Allstars and our 800 million guests, who continue to support us despite the many challenges we have faced over the last few years," Fernandes said.
"We acknowledge the challenges as we continue to rebuild the airline from the worst crisis in aviation history but today we've emerged stronger. Travel is back, the sky's the limit, and we are hard at work to be even bigger and better than ever. See you on board soon," he added.
The Skytrax World Airline Awards, known as the Oscars of the aviation industry, are determined by millions of international travelers.
As a global benchmark of airline quality and excellence, the final award results include more than 325 airlines with AirAsia emerging on top in its category.
Over 100 customer nationalities participated in the 2023/2024 online survey, with 21.42 million eligible entries counted in the results from September 2023 to May 2024, a period when AirAsia had steadily increased its network back to over 130 destinations.
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