AirAsia Philippines has recorded a total of 12,656 passengers in and out of Ninoy Aquino International Airport (NAIA) Terminal 2, and 93 flights registered on the first day of smooth transfer at the terminal.
The low-cost carrier started operating all its domestic flights to and from the centennial terminal with bigger space and better amenities on July 1.
During the transfer, AirAsia Philippines CEO Ricky Isla and other airline officials are joined by Manila International Airport Authority officer in charge Bryan Co, Civil Aeronautics Board Executive Director Carmelo Arcilla, Civil Aviation Authority of the Philippines Undersecretary for Aviation Bobby Lim in a Holy Mass to celebrate the transfer.
A water cannon salute was also accorded to the arriving AirAsia flight Z2-351 from Tagbilaran, Bohol.
"We keep saying that this is a winning move for our guests because they deserve only the best from us. Moving to Terminal 2 will allow us to add more routes, increase frequency and utilize wide body aircraft in the near future to improve connectivity and enhance customer experience," Isla said.
The AirAsia Philippines CEO said 20 check-in counters are allocated for the airline's guests entering the south wing of the terminal.
After going through the security screening, the passengers may enjoy various food stalls in the passenger lounge while waiting to board from the seven operational aerobridges in the south wing or utilize the four remote parking bays during high traffic or peak hours.
The low-cost carrier added for a hassle-free, contactless and convenient check-in, self check-in kiosks are also made available beside the counters.
Preflight notifications via email and sms were sent two months ahead of the scheduled transfer to raise awareness among its passengers. During the transition period, a Customer Happiness help desk and a shuttle van will be positioned at NAIA Terminal 4 and Terminal 3 (for international passengers) to assist its guests for a swift transfer to Terminal 2.
The carrier's On-Time Performance (OTP) during the past months is at an average of 80 to 85 percent. OTP is an airline departure or arrival that is considered to be on time or ahead of schedule, to ensure passengers reach their destinations on time.
"We even reach a high of 100 percent on some days when there are no factors causing disruptions such as weather or lightning red alerts, air traffic congestion and non-scheduled maintenance. This only proves the commitment among our Allstar employees to do it best for our guests. They may expect the same level of commitment and even more as we journey through this winning move," Isla stressed.
As a formidable air travel partner, AirAsia operates more than 100 domestic flights daily, and is aiming to increase routes and frequency during the winter season to provide passengers with affordable flights coupled with its brand of world's best service.
AirAsia Philippines flies a total of 15 domestic destinations and 15 international destinations as of April 2022.
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Caption:
An arriving AirAsia PH flight Z2-351 from Tagbilaran, Bohol was welcomed by ceremonial water-cannon salute on the first day of the carrier's transfer at the NAIA Terminal 2 on July 1.